RETURNS and REFUNDS

Charlotte's Web will cheerfully refund the purchase price of any yarn returned in resalable condition within 45 days of the purchase.  Please forward your sales receipt with the return so we can expedite your return.

SHIPMENTS

All packages will be forwarded by U.P.S. Ground unless otherwise requested.

Every effort is made to ship within 24 hours of receipt of your order.  However, sometimes our distributors are not able to fill our orders, which may result in a delay.  If an order CANNOT be filled within 15 days of receipt, we will contact you to determine if you wish to cancel the order.

SECURITY POLICY

We protect the security of your credit card and other sensitive information by using Secure Sockets Layer (SSL) technology. SSL encrypts your data so that it's visible only to Charlotte's Web.

You'll know that you are in secure mode if the first characters of the URL (website address) are "https" rather than "http".  For example, https://www.myaddress.com and NOT http://www.myaddress.com.

You can also tell that your connection is in secure mode by the padlock or key in the lower right corner of your browser window. If you see an unbroken key or a closed padlock (depending upon which browser you're using), you are in a secure mode and SSL active. If SSL is not active, the key will be broken or the padlock will be open. SSL will become active anytime you communicate sensitive or confidential information.