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RETURNS
and REFUNDS
Charlotte's
Web will cheerfully refund the
purchase price of any yarn
returned in resalable condition
within 45 days of the
purchase. Please forward
your sales receipt with the
return so we can expedite your
return.
SHIPMENTS
All
packages will be forwarded by
U.P.S. Ground unless otherwise
requested.
Every
effort is made to ship within 24
hours of receipt of your
order. However, sometimes
our distributors are not able to
fill our orders, which may
result in a delay. If an
order CANNOT be filled within 15
days of receipt, we will contact
you to determine if you wish to
cancel the order.
SECURITY
POLICY
We
protect the security of your
credit card and other sensitive
information by using Secure
Sockets Layer (SSL) technology.
SSL encrypts your data so that
it's visible only to Charlotte's
Web.
You'll know that you are in
secure mode if the first
characters of the URL (website address) are "https"
rather than "http". For example, https://www.myaddress.com
and NOT http://www.myaddress.com.
You
can also tell that your
connection is in secure mode by the
padlock or key in the lower
right corner of your browser window.
If you see an unbroken key or a
closed padlock (depending upon
which browser you're using), you
are in a secure mode and SSL
active. If SSL is not active,
the key will be broken or the
padlock will be open. SSL will
become active anytime you
communicate sensitive or
confidential information.
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