Privacy Policy

Welcome to Charlotte’s Web, (“Charlotte’s Web,” “we,” “our,” the “Services”, the “Website”). We take privacy very seriously and your credit card information and other data given during the order process will be guarded with the highest levels of security and confidentiality.

Charlotte’s Web has adopted this privacy policy (“Privacy Policy”) to explain what information Charlotte’s Web may collect, use, and share, in relation to our website. Your right to privacy is one of our primary concerns. Charlotte’s Web is committed to collecting the minimum amount of information necessary for operation, and handling responsibly any information and data we do collect, whether personal information (“Personal Information” or “Personal Data” means personally identifiable information that specifically identifies you as an individual which can include your e-mail and associated name as well as credit card information you provide) or non-personal browsing and site usage data.

Should you have any questions relating to this Privacy Policy, please contact us at


What Does This Private Policy Cover?

This Privacy Policy covers treatment of Personal Information that you provide to us and that we gather when you are using the Service. This Privacy Policy also covers our treatment of any Personal Information that our business partners may share with us.

This policy does not apply to the practices of third parties that Charlotte’s Web does not own or control, or to individuals that we do not employ or manage.

What Information About Customers Does Charlotte’s Web Collect?

Our primary goal in collecting Personal Information is to provide you with a friendly, customized, and efficient experience while using the Service. We collect the following types of information from our users:

User Provided Information: You may affirmatively provide Charlotte’s Web with certain personally identifiable information (such as your name, email address, postal address, phone number, birthdate, and credit card information) when participating in various activities on the Website.

Information Collected by “Cookies”: When you visit the Website, Charlotte’s Web and/or third parties that we contract with may send one or more “cookies,” javascript tags, or similar devices to your computer. A “cookie” is a small line of text that is stored with your Web browser, which Charlotte’s Web uses to help provide better service to you. Your browser has options to accept, reject, or provide you with notice when a cookie is sent. Charlotte’s Web may use cookies for many purposes, including (without limitation) to save your password so you don’t have to re-enter it each time you visit the Website, and to deliver content (which may include product offers) specific to your interests.

Log File Information: Charlotte’s Web’s servers automatically record certain information that your web browser sends whenever you visit the Website. These server logs may include information such as your web request, Internet Protocol (“IP”) address, browser type, browser language, referring / exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time of your request, and one or more cookies that may uniquely identify your browser.

Information Collected by “Clear GIFs”: Charlotte’s Web and/or third parties that we contract with may employ “clear GIFs” (a.k.a. web beacons), tracking pixels or similar devices, which are used to track the online usage patterns anonymously (i.e., in a nonpersonally-identifiable manner). In addition, Charlotte’s Web may also use these devices in HTML-based emails sent to users to track which emails are opened by recipients.

How Does Charlotte’s Web Use Your Personal Information?

Charlotte’s Web will use information you provide to process and fulfill your order, which may include sending you emails to confirm your order status and shipment.

Charlotte’s Web may use your email address for non-marketing or administrative purposes such as notifying you of Website updates or for customer service purposes. You cannot opt out of receiving emails for non-marketing or administrative purposes.

Charlotte’s Web may use web data to monitor user trends on our Site. Analytical data such as hits to our server, traffic patterns, and page views shows us where our audience is coming from and how they interact with us online. This type of collected information does not personally identify specific Site users. In addition, like most websites, our Site may utilize “web beacons,” “pixel tags,” or other tracking technologies to help us study the actions of our users through non-personally identifiable information. This data may be aggregated with similar data collected from other users to help us improve Charlotte’s Web products, services, and our overall Site experience.

Will Charlotte’s Web Share Personal Information?

Personal Information may be disclosed in accordance with applicable federal, state or local laws and this Privacy Policy.

To the extent that you use electronic wallet technology provided by another interactive service, we may share some of your purchase information with that service to assist it in serving you better. However, we will only share that information with the service you are using and then only to the extent that such service agreed to protect your private information by adopting a privacy policy with appropriate protections.

Charlotte’s Web may disclose your Personal Information to third parties as required by law enforcement or other government officials in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose you or Charlotte’s Web to legal liability. Charlotte’s Web may also disclose your Personal Information to third parties when Charlotte’s Web has a reason to believe that a disclosure is necessary to address potential or actual injury or interference with Charlotte’s Web’s rights, property, operations, users, or others who may be harmed or may suffer loss or damage, or Charlotte’s Web believes that such disclosure is necessary to protect Charlotte’s Web’s rights, combat fraud, and/or comply with a judicial proceeding, court order, or legal process served on Charlotte’s Web. To the extent permitted by applicable law, Charlotte’s Web will make reasonable efforts to notify you of such disclosure through Charlotte’s Web’s site or in another reasonable manner.

Data Retention and Correctness

Charlotte’s Web retains the data collected pursuant to this Privacy Policy for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law. In addition, Charlotte’s Web may retain some data to the extent such retention is necessary to resolve disputes, enforce Charlotte’s Web user agreements, and comply with technical and legal requirements and constraints related to the security, integrity, and operation of the Services. Thereafter, if the collected data is no longer needed for purposes specified in this Privacy Policy, Charlotte’s Web will delete all aforementioned data in its possession within a reasonable timeframe. Charlotte’s Web does not verify the correctness of Personal Information.

Third Party Terms and Conditions

Please note that your access to and use of the Services may be subject to certain third-party terms and conditions and privacy policies. You recognize and agree that Charlotte’s Web is not liable for any such third-party terms and conditions and their use of your Personal Information.

Charlotte’s Web may in its discretion make available links through advertisements or otherwise enable you to access third-party products or services. Please note that, while using such products or services, you are using products or services developed and administered by people or companies not affiliated with or controlled by Charlotte’s Web. Charlotte’s Web is not responsible for the actions of those people or companies, the content of their products or services, the use of information you provide to them, or any products or services they may offer. The fact that Charlotte’s Web is linking to those products or services does not constitute our sponsorship of, or affiliation with, those people, websites, or companies.


Charlotte’s Web follows generally accepted industry standards and maintains reasonable safeguards to attempt to ensure the security, integrity, and privacy of the information in Charlotte’s Web’s possession. Charlotte’s Web takes reasonable security measures intended to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. It is the user’s responsibility to keep their password secure.

No system can be 100% secure and there is the possibility that despite Charlotte’s Web’s reasonable efforts, there could be unauthorized access to your Personal Information. By using the Services, you assume this risk.


If you are under 18 years of age in your country of residence, please ask your legal guardian’s permission to use or access the Services. Charlotte’s Web encourages parents and/or guardians to play an active role in their children’s online experience. Charlotte’s Web does not knowingly collect any Personal Information from children under 13 years of age, and if Charlotte’s Web learns that Charlotte’s Web has inadvertently gathered Personal Information from children under 18 years of age, Charlotte’s Web will take reasonable measures to promptly erase such Personal Information from Charlotte’s Web’s records.

Charlotte’s Web may store and/or transfer your Personal Information to its affiliates and partners in and outside of European Union/European Economic Area member states and the United States in accordance with mandatory legislation and this Privacy Policy.

Further Information

Any and all use of your Personal Information by Charlotte’s Web is governed by United States law and the laws of the State of New Hampshire.

Charlotte’s Web makes good faith efforts to enable you to review, update or correct your Personal Information in Charlotte’s Web’s possession. In order to do so, please contact Charlotte’s Web at Charlotte’s Web will need sufficient information from you to establish your identity and to verify your access request, and also to assist us in handling your request. Please note that even if Personal Information is changed or deleted according to your request, Charlotte’s Web may still retain some of your Personal Information to resolve disputes, enforce Charlotte’s Web user agreement(s), and comply with technical and legal requirements and constraints related to the security, integrity, and operation of the Charlotte’s Web Services.

Charlotte’s Web regularly reviews its compliance with this Privacy Policy. If Charlotte’s Web receives a formal written complaint from you, Charlotte’s Web will attempt to contact you directly to address any of your concerns. Charlotte’s Web will cooperate with the appropriate governmental authorities, including data protection authorities, to resolve any complaints regarding the collection, use, transfer, or disclosure of Personal Information that cannot be amicably resolved between you and Charlotte’s Web.

Any possible dispute over privacy is subject to this Privacy Policy and our Terms of Service, including limitations on damages, arbitration of disputes and application of New Hampshire state law.

Charlotte’s Web reserves the right to modify this Privacy Policy at reasonable times, so please review it periodically. Your continued use of the Services will signify your acceptance of the changes to this Privacy Policy though we will make all efforts to inform you of any changes.